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Privacy and cookies

Stoke-On-Trent Community Drug and Alcohol Service is committed to protecting and respecting your privacy when using our website. This webpage tells you the data protection and privacy practices for, specifically:

  • What personally identifiable information is collected
  • Which organisation is collecting this information
  • How this information is used
  • Our policy on sharing this information
  • How we protect your information
  • How you can correct any inaccuracies in this information

Defining ‘Privacy’ for the purposes of this page

It is important to make the distinction that any references to ‘Privacy’ on this page are specifically relating to your ‘internet privacy’ when using our website. It is not meant to relate to your privacy in terms of using the Addaction in a ‘real world’ sense.

We take your privacy very seriously. Stoke-On-Trent Community Drug and Alcohol does not actively track you as an individual. Should you send us an email via any contact forms, your name, email address and message will be emailed to us (as you would expect). This information is kept private. We will store this information within our own email system so that we are able to respond to you.

Should you comment on a blog post or web page on this site, then your name, email address, IP address and message will be stored in our website database (as you would expect). This makes your name, website address and comment (but not your email address) viewable by the general public on the website.

The website does use some cookies when you browse this website. These are used to ensure proper running of this website, and also to help us improve your experience when browsing.

We do not use 3rd Party / Tracking / Advertising cookies.

If you don’t know what cookies are or if you would like to find out more, please read the following Wikipedia page on internet cookies.

None of the information we gather via cookies identifies you as an individual – it is all entirely anonymous.

Which organisation is collecting this information is the website for Stoke-On-Trent Community Drug and Alcohol Service.

How this information is used

If you have chosen to share it with us, we use your email address to contact you in reply to your message, or to send you our newsletters.

We may also use your email to help resolve issues or disputes, for example if you tell us that you cannot see any of your posts on the website, we would probably search our database using your email address to help diagnose the problem.

Our disclosure of this information

We do not share your personal information or email address with third parties.

Email opt-out

Just like you, we hate spam. We do not send you spam emails. You may opt-out of our emails at any time. An ‘unsubscribe’ link is included in our email newsletters.

Protection of your information

Stoke-On-Trent Community Drug and Alcohol Service uses best endeavour to safeguard the confidentiality of your personally identifiable information but we do not use encryption (such as SSL) or firewalls to further protect the information as it travels across the Internet. We do not believe that the personal information we collect warrants this level of security. It is important to be aware that there is no such thing as ‘perfect internet security’.

How to correct inaccurate information

Once posted/emailed, you cannot change or remove any content or comments you have submitted on our website pages and/or posts, or submitted to us for inclusion on the site. However, if you would like to have this information remove, please contact us and we will do this for you.

You should know that because of technical constraints, all information is never completely removed from our databases. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests that it be removed. We will aim to remove all publicly-facing information.

How to contact us

Please use the contact us page on this website to contact us.

Changes to the Privacy Policy

From time to time we may update this Privacy Policy in line with website changes that may affect the personal information we gather about you. It is assumed that you accept such changes if you continue to use the site and services. If you do not accept such changes then you should stop using the Stoke-On-Trent Community Drug and Alcohol Service website and services, and contact us if you would like any information removed.